Visitor Services Assistant/Shop Supervisor

Museum of Archaeology and Anthropology

Annual salary scale:  £22,214 – £25,728

Closing Date: Tuesday 10 October 2017
Reference: JU13310

The Museum of Archaeology and Anthropology is seeking to appoint an enthusiastic, friendly and well-organised person to the full-time post of Visitor Services Assistant/Shop Supervisor.  Please note that the funds for this post are available until 31 July 2018 in the first instance.

The Museum of Archaeology and Anthropology is the second largest of the University of Cambridge’s eight museums and is both a museum open to the general public and a research and teaching facility of the University. The Museum is open to the public Tuesdays to Sundays and welcomes approximately 70,000 visitors a year.

The role holder works as part of the Museum’s front of house team and deputises for the Visitor Services Manager when required.  The Visitor Services Assistant’s main area of responsibility is the day-to-day management of the Museum shop and delivering a diverse and attractive retail offer, including developing suitable product lines and a marketing strategy towards increasing shop sales. When deputising for the Visitor Services Manager s/he is responsible for managing the front of house team and for providing a secure and safe environment for visitors, staff and the collections and ensuring an excellent visitor experience.

Candidates must be self-motivated and well-organised with proven retail skills and experience and with previous experience of working in a public facing visitor services or security management role. The successful candidate will have excellent interpersonal skills and the ability to communicate, with tact and discretion, with a wide range of people at all levels. S/he will be able to work effectively with others as part of a team as well as having the confidence and self-assurance to be able to work alone.  A good general education to A Level standard or an equivalent level of practical experience are required as are competent IT skills.  An interest in archaeology and anthropology is desirable but no specific knowledge is required. Punctuality and reliability are essential as well as flexibility and commitment, as weekend working and evening events are part of the role. A willingness to undertake first aid training is desirable.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records) check, a health assessment and a security check.

To apply online for this vacancy, please click on the ‘Apply’ button on the University of Cambridge job opportunities page for this vacancy at  This will route you to the University’s Web Recruitment System, where you will need to register an account (if you have not already) and log in before completing the online application form.  The University page also has a link to further information about the role.

Informal enquiries about this vacancy and queries about the application process may be addressed to the Museum Administrator on

The closing date for applications is Tuesday 10 October 2017. It is anticipated that short-listed candidates will be interviewed during week commencing 16 October.

Please quote reference JU13310 on your application and in any correspondence about this vacancy.

The University values diversity and is committed to equality of opportunity.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.


September 2017